Frequently asked questions

Sizing

I don't know what size to order.

Order the size you would usualy order or order the size you would wear in a dress shoe. We offer D (Regular) and EE (Wide) width. We also give the options of low, reg, or high instep. The instep is the top part of your foot and probably the most import in creating the perfect fitting boot. If you have never been told you have a high or low instep, then your instep is probably regular.



What if I have narrow feet?

We do not offer narrow boots, so we recomend ordering a full size smaller in our D/standard width. Note: A full size is only .9cm (less then the width of your pinky). Don't worry that going down a full size will make the boots too short. It is more important to get the width and instep correct than the size, so you can have a comfortable fitting boot.



What if I have wide feet?

We recomend those with a wide foot seeking a wider fit order EE width.



What if I have a high instep?

We offer instep adjustments for all of our boots. Low, Regular, and High will all be instep options to choose from.



The shaft is to narrow, I cant get my foot past the shaft of the boot.

This means you have not ordered the proper size boot. Most often this accures with a high instep and we recomend ordering the same size in a high instep or going up one size.



About our Product

Where are you located?

J.W. Boot Company is a web based business located in Gulf Breeze, FL



Where are your boots made?

Our boots are made in Leon, Mexico. Leon is one of the premier leather producing towns in the world.



Product

What makes J. W. Boot Company the best boot wearing experince?

It is our Mission to provide the most comfortable, stylish, and affordable boot wearing experience for any boot enthusiast. Here at J. W. Boot Company we stand by our mission. We make our boots with the high quality genuine skins using age old and perfected techniques. Our master craftsman bootmaker has been perfecting his craft for more than 30 years. Becuase of our unique business model we can skip the middle man and sell our boots at direct to consumer pricing. Our owner, Blake, inspects each and every pair of boots before they are shipped.



Can I order custom boots?

Yes, by contacting our customer service we can cross match any style with any skin and use any color. We can also personalize any of our products with logos, names, and initials. If you are intrested in a custom order please contact customer service. We would love create your custom design.



Will you be adding more styles of Boots?

Yes, we are constantly adding more styles to our J. W. Ranch and J.W Ranch Premium Collections.



Ordering

What forms of payment do you accept?

We accept all the standard credit cards, Visa, Mastercard, Discover, and American Express. We also offer paypal as a payment option at check out.



What if I need to change my order?

If you need to change your order simply contact customer service at jwbootcompany@gmail.com we usually start production with in 48 hours of when the order was placed so the sooner you contact us the better.



How long will it take to receive my order.

All of our products are individualy handcrafted and that takes time. Our production process usually takes two weeks and the third week is for shipping. We strive to get orders delivered to the customer within 30 days of ordering.



What is the status of my order?

We ask that you provide us with contact information at check out for the sole purpose of comunicating with you, the exact status of your order. We will notify you the customer when production is completed, when our owner has personaly inspect your pair of boots for quality and standard, and we will provide tracking when the shipment is on its way.



Shipping

How are your boots packaged?

We package every pair of J. W. Boot Company boots in a 16"/16"/6" high quality boot box.



Do you offer free shipping?

Yes we shipp all of our products anywhere in the lower 48 states free of charge using standard shipping.



Why cant you ship Python products to me in California.

Per california Penal code 653o: A) "It is unlawful to import into this state for commercial purposes, to possess with intent to sell, or to sell within the state, ... any part or product" of a number of animals including Python. We are sorry for the inconvienavce, and ask that you please consider one of our other products.