Question 1

I don't know what size to order.

Answer

Order the size you would usualy order or order the size you would wear in a dress shoe. We offer D (Regular) and EE (Wide) width. We also give the options of low, reg, or high instep. The instep is the top part of your foot and probably the most import in creating the perfect fitting boot. If you have never been told you have a high or low instep, then your instep is probably regular.

Question 2

What if I have narrow feet?

Answer

We do not offer narrow boots, so we recomend ordering a full size smaller in our D/standard width. Note: A full size is only .9cm (less then the width of your pinky). Don't worry that going down a full size will make the boots too short. It is more important to get the width and instep correct than the size, so you can have a comfortable fitting boot.

Question 3

What if I have wide feet?

Answer

We recomend those with a wide foot seeking a wider fit order EE width.

Question 4

What if I have a high instep?

Answer

We offer instep adjustments for all of our boots. Low, Regular, and High will all be instep options to choose from.

Question 5

The shaft is to narrow, I cant get my foot past the shaft of the boot.

Answer

This means you have not ordered the proper size boot. Most often this accures with a high instep and we recomend ordering the same size in a high instep or going up one size.

Question 6

Where are you located?

Answer

J.W. Boot Company is a web based business located in Gulf Breeze, FL

Question 7

Where are your boots made?

Answer

Our boots are made in Leon, Mexico. Leon is one of the premier leather producing towns in the world.

Question 8

What makes J. W. Boot Company the best boot wearing experince?

Answer

It is our Mission to provide the most comfortable, stylish, and affordable boot wearing experience for any boot enthusiast. Here at J. W. Boot Company we stand by that mission we make our boots with the high quality genuine skins using age old and perfected techniques. Our master craftsman bootmaker has been perfecting his craft for more than 30 years. Becuase of our unique business model we can skip the middle man and sell our boots at direct to consumer pricing. Our owner Blake inspects each and every pair of boots before they are shipped.

Question 9

Can I order custom boots?

Answer

Yes buy contacting our customer service we can cross match any style with any skin and use any color. We can also personalize any of our products with logos, names and initials. If you are intrested in a custom order please contact customer service we would love create your custom design.

Question 10

Will you be adding more styles of Boots?

Answer

Yes we are constantly adding more styles to our J. W. Ranch and J.W Ranch Premium Collections.

Question 11

What forms of payment do you accept?

Answer

We accept all the standard credit cards, Visa, Mastercard, Discover, and American Express. We also offer paypal as a payment option at check out.

Question 12

What if I need to change my order?

Answer

If you need to change your order simply contact customer service at jwbootcompany@gmail.com we usually start production with in 48 hours of when the order was placed so the sooner you contact us the better.

Question 13

How long will it take to receive my order.

Answer

All of our products are individualy handcrafted and that takes time. Our production process usually takes two weeks and the third week is for shipping. We strive to get orders delivered to the customer within 30 days of ordering.

Question 14

What is the status of my order?

Answer

We ask that you provide us with contact information at check out for the sole purpose of comunicating with you, the exact status of your order. We will notify you the customer when production is completed, when our owner has personaly inspect your pair of boots for quality and standard, and we will provide tracking when the shipment is on its way.

Question 15

How are your boots packaged?

Answer

We package every pair of J. W. Boot Company boots in a 16"/16"/6" high quality boot box.

Question 16

Do you offer free shipping?

Answer

Yes we shipp all of our products anywhere in the lower 48 states free of charge using standard shipping.

Question 17

Why cant you ship Python products to me in California.

Answer

Per california Penal code 653o: A) "It is unlawful to import into this state for commercial purposes, to possess with intent to sell, or to sell within the state, ... any part or product" of a number of animals including Python. We are sorry for the inconvienavce, and ask that you please consider one of our other products.

Frequently asked questions

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